The right way to clean urine from carpets. A Professional Carpet Cleaners Guide.

The right way to clean urine from carpets. A Professional Carpet Cleaners Guide.

Professional Carpet Cleaners know that removing urine from carpets can present a difficult challenge. Shampooing a urine stain can cause the urine to liquefy and spread 3-4 times its normal size. Worse, if someone walks on a damp shampooed carpet they can also spread the urine all over the house.

A urine stain must be removed before the carpet is shampooed and only a high quality bio enzymatic formulated product like urineFREE® will remove the urine stain & the urine odour completely. Unlike conventional cleaners, urineFREE is specifically formulated to "eat up" the uric acid crystals whilst removing the urea and urochrome components, eliminating both the urine stain AND the urine odour for good.

Getting the best results

Carpet cleaners need to be aware that when applying urineFREE there are some circumstances that will prevent you from getting the best results.

Often you may find that your customers, in desperation, will have used another chemical or detergent based product to try to remove the urine before seeking professional expertise. These chemicals and detergents may remove the soluble urea and urochrome components of urine but will have no impact on the non-soluble uric acid crystals which embed themselves into the carpet fibres and are difficult to dislodge. These chemicals and detergents also coat or encapsulate the uric acid crystals making it difficult for urineFREE to penetrate.

It is recommended that all other chemical and detergent based products are removed to maximise the effectiveness and results with urineFREE.

How to do this

If the stains are concentrated then you can take a bowl of water, a clean cloth and sponge out as much of these products as possible. If the stains are widely spread you need to use a wet/dry vacuum to extract these products. Once the carpet is dry then apply urineFREE to the affected areas as directed.

How to treat a carpet with a urine stain

Often urine has seeped as far as the underlay & floorboards. If you can lift the carpet and treat the back of the carpet, the underlay and the subfloor this would be speed up the remediation process. If you can’t lift the carpet then you need to bleed the urine to the surface and this takes time, persistence and enough product. Old stains can take two to three treatments with urineFREE. After every treatment remove the residue which is sticky with a damp cloth. This residue is a by-product of the bio-remediation process.

Burn marks on carpet

Old urine stains that have not been removed or not removed correctly will have greater exposure to the urine and the acidity of the uric acid crystals. Unfortunately in some carpets & rugs, especially wool blends, the uric acid crystals can cause burn marks that look like a stain but have actually discoloured the carpet/rug. Please note this is irreversible. urineFREE will remove the urine and in turn the urine smell but it can not remove burn marks. The same applies with urine burn marks on wood floors however unlike wood floors where you can sand back and return the wood the its original state, carpets do not have this option. This is why we encourage removing urine as soon as possible for all surfaces and using only a bio-enzymatic product such as urineFREE will remove the urine for good.

Too time consuming?

The removal of urine can be very time consuming especially when a carpet cleaner wants to do 6-8 jobs a day. There are a few options to handle this. Many carpet cleaners are now purchasing urineFREE Houshold & Pet 500ml or 1 Litre bottles and re-selling them to their customers so that they can remove the urine stains before the carpet cleaner returns to shampoo the carpet. In other cases carpet cleaners now charge for the service & time it takes to remove the stain – often repeat visits may be required. Regardless the majority of carpet cleaners using urineFREE now stock a selection of the urineFREE Household & Pet 500ml or 1 Litre bottles as an add-on sale to increase profits whilst helping their customer maintain their carpets in between professional carpet cleans.

A happy customer is often a repeat customer! 

Any Questions?

For trade enquiries including trade prices, please don't hesitate to contact us on (03) 9318 0996 or

Otherwise you may find the answer to your questions in our Your Questions Answered section or to find out how to use urineFREE please refer to our How to Use Instructions.