Troubleshooting: How to get the best results with urineFREE

Our tips

Don’t use chemical cleaning products

  • Never use chemical-based cleaners or deodorisers when treating urine stains. These coat & encapsulate the urine acid crystals making it difficult for urineFREE to penetrate.
  • If other products have been used prior to urineFREE, sponge out as much of the previous   products as possible with clean water, air dry and then apply urineFREE.


Using enough product for the job

  • Make sure you have enough urineFREE to do the job. If the urine stain is made by an animal and it has repeatedly returned to the same spot there could be a large accumulation of urine. urineFREE must come into contact with all the urine to do its job.
  • urineFREE is not a spray and wipe product and requires dwell time to do its job.


Make sure to check the rest of our FAQ for more specific applications like carpet, floors and more, and to use the search function to find what you’re looking for. If you can’t find the answer to your question, get in touch with us and we’ll help you out as best we can!

Recommended product

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    urineFREE 750ml & 5 Litre — Household & Pet

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All-in-one product

urineFREE is a powerful urine stain AND smell remover. It works on all types of urine, whether pet or human — guaranteed to work or your money back! Our product is 20% more concentrated than other products, and contains a bacteria that eats up the uric acid crystals, which are the main culprit when it comes to urine smells and stains.

Ethical brand

We are a conscious business because we care. We care about the environment and your health, so our products are non-toxic and safe to use around your family and pets. They are also eco-friendly, septic tank safe, and won’t hurt the planet. Because we also care about our animal friends, our products are vegan and cruelty free.

Proven results

Trust a product tried and tested by hundreds of happy customers. If you think urineFREE sounds too good to be true, read our reviews or contact our friendly customer service. If you’re not 100% happy with the product, we will give you your money back (guaranteed)!

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