How to use urineFREE

If your pet has had a little accident on your favourite rug or throughout the carpet in your house, you don’t have to live with the lingering smell of urine for ever: urineFREE can help to get you rid of it permanently.

Prior to application

Do not use regular detergents

If you have used another chemical or detergent based product to try to remove the urine before urineFREE, these chemicals may have removed the soluble urea and urochrome components of urine but have no impact on the non-soluble uric acid crystals. These detergents also coat or encapsulate the uric acid crystals making it difficult for urineFREE to penetrate. 

Remove all other cleaning products

It is recommended that all other chemical and detergent based products are removed to maximise the effectiveness and results with urineFREE.

If other products have been used prior to urineFREE, sponge out as much of the previous products as possible with clean water, air dry and then apply urineFREE.

Check for colourfastness

Check for colourfastness on a small area before treating new surfaces.

Often urine stains will become darker and the urine odour stronger on the first treatment. This is common. Repeat treatments until the odour vanishes and the colour lightens. 

urine detector

Find old stains with the detector

Sometimes old urine stains are invisible to the eye, but not to the nose! 

The urineFREE Urine Detector includes a light which is designed to detect the protein in urine. Dried urine stains will fluoresce in a darkened room, making it easy to find the area of the surface or fabric with the urine stain and remove the urine odour.

or your money back

Application process


Keep calm and read the “Prior to application” instructions to ensure your surface is prepared as best possible. Make sure to check our FAQ for specific instructions on each surface type.

Shake well before use and do not dilute product.


Make sure you have enough product to do the job. If the urine stain is made by an animal and it has repeatedly returned to the same spot, there could be a large accumulation of urine. urineFREE must come into contact with all the urine to do its job.

Ensure padding and sub-surfaces are soaked with urineFREE where affected. Different surfaces may require more or less product depending on porousness or absorbency rate.


urineFREE is not a spray and wipe product and requires dwell time to do its job. Allow the area to stay wet with urineFREE as long as possible.

Plastic wrap may assist where high evaporation is occurring, for example where hot sun is shining through a window onto an affected area. 


Repeat applications may be necessary, especially on older urine stains. The sniff test will tell you when you’re done!

Occasionally, a stain may intensify during the treating process. This indicates urine rising to the surface. It will disappear with repeat treatments.

Additional tips

Check out our detailed guides

urineFREE is effective on most hard and soft surfaces around the home and garden, including timber, glazed surfaces, ceramic, marble, concrete; as well as carpets, upholstery, mattresses, clothing, synthetic grass, and more.

Make sure you read our detailed instruction for each type of application to ensure you get the best results. 

urine detector

Old stain or new stain?

Removing old urine stains and new urine stains may require to follow a different process, depending on the area and the type of stain. Usually old stains will need to be detected with our urine detector, among other things.

Have a look in our FAQ to see if your type of stain requires a specific process.

Burn marks on carpets​

Old urine stains will have greater exposure to the urine and the acidity of the uric acid crystals. In some carpets & rugs, especially wool blends, this can cause irreversible burn marks that have actually discoloured the carpet/rug. urineFREE will remove the urine stain and smell but not the burn marks. This is why we encourage removing urine as soon as possible for all surfaces, only using a bio-enzymatic product such as urineFREE to remove the urine for good.

Stain proof your fabrics

Prevent future urine (and other) stains from ruining your home with a non-toxic, eco friendly, water based fabric protector to stain proof all your fabrics, upholstery, carpets and rugs around the house.

protectME is a very efficient and safe product, unlike other “mainstream” fabric protectors which are formulated with toxic chemicals.

Our product recommendations

  • Sale! UrineFREE 750ml _ 5 Litre

    urineFREE 750ml & 5 Litre — Household & Pet

    $156.90$139.95Save $16.95 on RRP
    Add to cart
  • Sale! UrineFREE 750ml Dual Pack

    urineFREE 750ml Dual Pack — Household & Pet

    $59.90$49.95Save $9.95 on RRP
    Add to cart
  • Sale! urinefree in and out pack

    In & Out Pack

    $55.90$44.95Save $10.95 on RRP
    Add to cart
  • Sale! UrineFREE 2 Litre With Battery Sprayer

    urineFREE 2 Litre with Battery Sprayer — Household & Pet

    $98.90$84.95Save $13.95 on RRP
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