Find the answer to your question

Urine detection, urine removal, and anything in between — we’re here to help!

FAQ

How to use our products, ordering online, finding a retailer — find the answer to your question.

Step-by-step tutorials to walk you through removing and troubleshooting the toughest urine stains.

Toilet training tips and everything to live a urine free life.

Delivery

Typically orders are dispatched from our Melbourne warehouse by the next business day after payment being received. Longer dispatch can be expected at peak buying times.

Your order will be sent via Australia Post’s e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied. You should expect your delivery within 5-7 business days or 7-10 business days for WA and remote areas. Progress of the delivery can be tracked via the Australia Post website.

If you are not at home to receive your parcel, Australia Post’s standard procedure is to leave a card with instructions for pick-up at your local post office. This procedure may vary depending on your local area. For safe drop or re-direction see Australia Post – My Post.

All items are covered by our full transit insurance unless stated otherwise. If your order has been damaged during transport, please contact us straight away on 03 9318 0996.
Yes we can deliver your order to a PO Box or Australia Post parcel locker.

Order Pick-Up & Website

Unit 4 / 32 Westside Drive, Laverton North VIC 3026

We will contact you via phone or email when your order is ready for collection.
Credit card payments are processed using Stripe. We do not store or have access to any credit card details during or after the transaction.

If you have a PayPal account, you can also use this for instant payment.

If you prefer not to use online payment methods, you can also process the order with Direct Deposit (EFT). Once your order has been confirmed you will receive an email with our banking details. Once we receive confirmed payment from the bank we will release your order for dispatch.

 

Safety & Ethics

If you would like to read our Safety Data Sheet, please check this page.

Our products are safe to use for those suffering from allergies. If you are sensitive to odours, we recommend using the Fragrance Free range.

Yes our products are made locally in our Melbourne warehouse by our friendly and professional team with (a few imported but) mostly local ingredients!

Eco-Friendly

Yes our products are eco-friendly and contain no toxic ingredients. It is the first criteria we have as a family owned business when developing our products. They must be safe to use around kids and animals, and for our planet.

We only use BPA free and recyclable plastic, including our labels. We offer bulk sizes to encourage refills and limit the amount of plastic used. We are a conscious business trying to reduce our impact on the planet, and always striving to improve. If you have any questions, feedback or concerns, we’re only an email or a phone call away.

Yes, our urine remover and odour eliminator are made without animal testing and doesn’t use any animal products.

Yes absolutely, we are always trying to reduce our waste. Unfortunately at this stage we cannot offer product refills, but we are working towards improving our processes.

How to use our products

Free Shipping

On all orders over $150

30 Days Return

Money back guarantee

Secure Checkout

100% secured checkout process