Urine detection, urine removal, and anything in between — we’re here to help!
How to use our products, ordering online, finding a retailer — find the answer to your question.
Step-by-step tutorials to walk you through removing and troubleshooting the toughest urine stains.
Typically orders are dispatched from our Melbourne warehouse by the next business day after payment being received. Longer dispatch can be expected at peak buying times.
Your order will be sent via Australia Post’s e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied. You should expect your delivery within 5-7 business days or 7-10 business days for WA and remote areas. Progress of the delivery can be tracked via the Australia Post website.
If you are not at home to receive your parcel, Australia Post’s standard procedure is to leave a card with instructions for pick-up at your local post office. This procedure may vary depending on your local area. For safe drop or re-direction see Australia Post – My Post.
Monday to Friday 8am – 2pm
Unit 4 / 32 Westside Drive, Laverton North VIC 3026
If you have a PayPal account, you can also use this for instant payment.
If you prefer not to use online payment methods, you can also process the order with Direct Deposit (EFT). Once your order has been confirmed you will receive an email with our banking details. Once we receive confirmed payment from the bank we will release your order for dispatch.
If you would like to read our Safety Data Sheet, please check this page.
Our products are safe to use for those suffering from allergies. If you are sensitive to odours, we recommend using the Fragrance Free range.
Yes our products are made locally in our Melbourne warehouse by our friendly and professional team with (a few imported but) mostly local ingredients!
Yes our products are eco-friendly and contain no toxic ingredients. It is the first criteria we have as a family owned business when developing our products. They must be safe to use around kids and animals, and for our planet.
We only use BPA free and recyclable plastic, including our labels. We offer bulk sizes to encourage refills and limit the amount of plastic used. We are a conscious business trying to reduce our impact on the planet, and always striving to improve. If you have any questions, feedback or concerns, we’re only an email or a phone call away.
Yes, our urine remover and odour eliminator are made without animal testing and doesn’t use any animal products.
Our tips Yes, urineFREE removes cat odour caused by cat spray. To remove offensive cat odour, simply spray the area with urineFREE. No scrubbing or washing
Our tips urineFREE will work on rat & possum urine, but part of the problem with rat or possum urine in the roof is that
Our tips urineFREE is a safe, water based and mild to use urine remover that contains no harsh or toxic ingredients, unlike some other products
Our tips Spray wet areas with urineFREE. Place affected items in enclosed buckets or plastic bags for at least 1 hour prior to washing. For stubborn
