Reviews

Based on 979 reviews
89%
(870)
5%
(48)
3%
(25)
1%
(11)
3%
(25)
Like magic

Outstanding service and UrineFree works wonders on our outside paved terrace. Recently discovered so this is only my second order but we'll need it as long as we're living without a garden.

An Excellent Product - A Life Saver when you have an elderly dog and a small puppy

An excellent product. Removes all traces of oder and has a pleasant smell of its own. This product cleans up the dog accidents so well, my male puppy can't even find the spot to remark it. I thoroughly recommend this product.
Regards,
Sophia

Really works

I have been using this product for a few years now and at times have tried other products but have found nothing that is as effective as Urine Free. I have two dogs and artificial turf and this removes any smell completely and last for weeks I love it.

I Can Breathe in My Back Yard Again!!!

I noticed Urine Free for sale at my vet and made a direct inquiry with the company as I had some questions about using the product on brick paving. I received prompt replies and decided to order the 5l bottle with spray attachment. As it has been raining a lot here in Perth, I used the product for the first time on the weekend. The spray attachment worked really well, making it easy to apply where it was needed. The fragrance is much more pleasant than urine!! It still smells clean back there and I won't be at all hesitant any more to have people out back when visiting. The company provided guidance about how often to re-apply, and recommended using Back Yard Fresh between applications of Urine Free.
Overall I am really happy with Urine Free and look forward to enjoying summer time outside without the smell of urine.

UrineFree and BackyardFresh are amazing

I have been using UrineFree to clean my dog toilet for 6 months now. It works great on the fake turf and removes the smell completly. The BackyardFresh deodoriser is also useful for keeping the fake turf on the dog toilet smelling nice between cleaning.

Very happy

I am very sceptical buying off the internet and reading reviews, I wonder if they are made up or friends but I have to say I am impressed with this product, I had no idea and tried different products trying to remove the smell, fabulous product.

P
Battery Sprayer
Pat Tubnor
Great product

Battery sprayer is fantastic! Really easy and saves time when spraying large surfaces

Easy Peesy

Great product highly recommend it.
Goes along way and easy to use.
Service was quick and easy on line ordering.
I'll be re ordering for sure.

Excellent product

I loved this product and will definitely be ordering again. It arrived in the post quickly, easy to apply and left our tiled back yard smelling great. I sprayed a few days later with the gurney and the smell came out again.

Not worth the money

Not worth the money

Hi Chunpeng.

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. How big is the area and what surface are you treating?
2. Do you know how old the stains are?
3. What breed of dog/cat do you have and how many are there? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

If you can still smell urine after you have treated the particular areas you know thy have urinated and cleaned the area and let air dry, then there is still some uric crystals left over that need another treatment to remove.

I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down.

In the middle of the uric crystals are 'pheromones'. If an animal can smell a pheromone, then it can encourage them to keep going to the toilet in the same area. urineFREE will destroy and eat those crystals along with the pheromones, so as long as the product comes into contact with all the crystals, all the urine smell should be removed.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

Finally success

I’d been trying for over 12 months to get rid of the ammonia smell from cat pee in my bedroom even my dogs would gag of a night due to the strong smell. I evan spent $480 on professional carpet cleaners with no results even though they promised would eliminate the smell.
I stumbled across urine free on the internet. I sprayed the areas and it seemed to work but 2 days later the smell returned. I re watched the video and applied the liquid again but this time I saturated the area I mean it was really wet, I mean what’s to loose it was make this work or rip my carpet up.
Well it’s been 4 weeks now the carpet has dried and the smell has gone 👏👏👏👏I’m so pleased I could cry. Thank you urine free.

The undetectable detected.

I knew it was there but could not find it. Then we received our little torch. Found it within minutes. Cleaned with water and then used the UrineFREE spray. No smell and our cats have not gone back. Thankyou 😊

Dog urine odour disappears

Reliable and effective treatment that eliminates the dreadful dog urine odour that occurs around the small outside area of my mother's granny flat. The urine odour is replaced by the pleasant smell of the urinefree product. This product doesn't do any harm to plants or the garden furniture. I rely on this product to keep my Mum's environment lovely and inviting.

It works!

We had tried other products but Urine Free is far better than the rest.

5 litre urine free

Smells nice, works great . Thanks

This really works

I have 2 male indoor cats
One of who likes to spray everything
Until Urine free I couldn’t get out the smell and he just went back to the same spot
Now he even seems calmer as he’s not so driven to remark his territory
The blue torch is fantastic it is invaluable in finding the cat spray
Urine free also smells lovely
Thanks love the product

R
In & Out Pack
Ramona Freeland
Good

I only got a sample it seems to work well, the real test will be summer with heat. I am using urine free on my artificial grass on balcony.

Could not bloody believe it.

I do not usually write reviews, but after getting a puppy in the home this week, I was at my complete wits end about rug accidents and the smell from the artificial turf out back. Oh god the smell.

Bought probably 5 different products at the Pet Shop, all of them just complimented the smell in to a more bold, citrusy urine smell.

Thought I'd try this with nothing to lose.
Far out, afterwards it smells better than before I got the pooch! This is a bloody miracle liquid!

Cheers,
Zac

Harrassing for review

Maybe if you didn't email me 6 times for a review it wouldn't be 1 star. It doesn't stop her from pissing.

Hi Kayla.

I'm so sorry you have been bombarded by emails from us. There must be a glitch in our system. If you go to one of the emails we have sent you and click on the 'unsubscribe' button at the bottom, that will remove your email.

So sorry for the inconvenience.

Thanks
Rachel

I'd tried everything!!!!

So happy I found urineFREE!! My 18yr old tabby has started forgetting where the laundry is so we've had a few accidents lately. I'd tried everything available at the supermarket, numerous expensive bottles from the pet store as well as getting my lounge steam cleaned by a professional (this worked wonderfully until lockdown now it's not an option) but then I saw someone recommend this product on a mums who clean social media page, I'm so glad I saw it because it has worked wonders!!!
The smell is amazing and the cat pee smell didn't return at all unlike the other products I had tried.
10 out of 10 and would definitely recommend this product!

Excellent product

Our 20 year old cat has had some issues with controlling her bodily functions lately, and consequently we had a few urine smelling rooms in our house. We had tried all sorts of recommended treatments for this with no luck. Through Google I found urineFree and read the reviews. This product is fantastic. We no longer have a smelly house. Would recommend this product to anyone with similar issues to what we had.

Urine free

This stuff is fantastic and I would highly recommend getting the pack with the blue light as it saves a lot of time trying to pinpoint where the pee is. Love it and already recommended it to friends

The puppies are the winners

The use of this product has done nothing to curb our puppies constant peeing competitions throughout our house. One place was in an unused room and I left the spray sit on the floor for three days. They went straight back there when I opened the door.

Hi Noela,

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. How big is the area and what surface are you treating?
2. Do you know how old the stains are?
3. What breed of puppy and how many are there? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

If you can still smell urine after you have treated the particular areas you know the dogs have urinated and cleaned the area and let air dry, then there is still some uric crystals left over that need another treatment to remove.

I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down.

In the middle of the uric crystals are 'pheromones'. If an animal can smell a pheromone, then it can encourage them to keep going to the toilet in the same area. urineFREE will destroy and eat those crystals along with the pheromones, so as long as the product comes into contact with all the crystals, all the urine smell should be removed.

If you can no longer smell urine, I would suggest you have removed it all and the puppies are returning to that particular spot due to it being a behavioural reason. In this case, urineFREE is not a repellant and will not stop an animal from returning there.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

Brilliant product

Best product ever!! Tried them all and this is the only one that works on carpet. Just for to soak the carpet and underlay really well!

Urine free

It’s hard to find a product that works as well as this one. It’s excellent and I am very pleased that it removes all urine smells and deters my cat from urinating again In the same spot.