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Reviews

Based on 881 reviews
89%
(784)
5%
(46)
2%
(22)
1%
(10)
2%
(19)
sorry but this stuff is the only one that works

I am very sorry to say i have tried thousands of other products and this is the only stuff that works. Yes i know you think its expensive, it works, it is the only one that is true, it works, MIffy likes it and it doesnt hurt her. she can be a fussy lady cat, if i forget to change her litter box on time (her time) disaster strikes. I bring out the amazing wonderful urine free and its gone andits easy no more worry. ps. it smells like "roses "(insert your fav flower) here now, A lady who owns a cattery recommended it that was good enough for me.

Smells great, convenient

The urinefree products are really effective with not only pet mess, I've used them to clean my kitchen and bathroom. I prefer urinefree over other products because I don't need to dilute it or anything. I also sprayed backyardfresh directly onto soil with a tonne of dog poop and it got rid of all the smell. Thank goodness! Highly recommend and will definitely purchase again for ongoing maintenance

Great stuff

7 x sausage dogs = alot of smell....after one dose the effect is amazing even on the very porous travertine tiles 5 stars

Great on artificial grass

Been using Urine Free for a number of years on our artificial grass. Great product, removes the smell from our dogs, making our outdoor area enjoyable

No luck with me

I followed intructions, yet my dog continues to urinate in the same place over and over.

Hi Chloe,

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

After you have treated the area and then cleaned it with water to remove the residue and let air dry, can you still smell urine in that spot? You can do the sniff test to check. You need to clean the area with water and a clean cloth after each treatment.

If you can no longer smell urine, I would suggest you have removed it all and the animal is returning to that particular spot due to it being a behavioural reason. In this case, urineFREE is not a repellant and will not stop an animal from returning there unfortunately.

If you can still smell urine after you have treated and cleaned the area and let air dry, then there is still some uric crystals left over that need another treatment to remove.

I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down.
In the middle of the uric crystals are 'pheromones'. If an animal can smell a pheromone, then it can encourage them to keep going to the toilet in the same area. urineFREE will destroy and eat those crystals along with the pheromones, so as long as the product comes into contact with all the crystals, all the urine smell should be removed and should prevent them re visiting that area unless it is behavioural.

Hope this helps.

Thanks
Rachel

Good value

This is an excellent buy if you need to cover a large area. I got tired of only being able to find small bottles of urine remover from the pet shops... and one of these big bottles last a long time.

Worth every cent

After the death of my father, my two cats started peeing in inappropriate places. After spraying Urine free and letting it sit, I then sponged the area with warm water and presto! No more smell or stain. Works really well. Highly recommended.

Pleasant and simple

Simple to use, much more pleasant neutral smell over supermarket bought product, and works much better (when checking before/after under blacklight)

The best product... EVER!!!

I have brand new carpet and tried quite a variety of stain and urine remover.... THEY DO NOT WORK!! I came across Urine Free and gave it a go!!! The stains lifted off with absolute ease and the smell disappeared instantly!!! Absolutely brilliant product!!! I thought my darling fur baby only had one or two ‘accidents’ BUT used the urine detection torch and realised that there were definitely more that one or two ‘accidents’!!! Thank you for saving my brand new carpet!! Your product is truly awesome!!! Grateful that you provide a product that works so amazingly effective!!! Love your product!! 🥳
Highly recommended this brilliant product!!!
Deb 🥳

This stuff just works!

We have a very small backyard with synthetic grass which our two dogs use as their living and playing space. Over time, the smell of urine made spending time back there for humans pretty unpleasant. One application of urineFree and the smell disappeared. Completely. I'm assuming I'll need to reapply at some stage but I'll do so with the confidence that this stuff really works.

Love it great product and great company

This product completely solved my problem with the urine smell as I have a dog and 2 cats who use the backyard laid with synthetic grass as their favourite place to do their business!

Great Product

I have bought Urine Free many times and i will continue to do so. It works well and leaves my Synthetic Turf feeling soft and smelling great.

Didn’t work for me

The detector light wouldn’t pick up any urine from our wooden floors (or any other yet), and while the urine free spray smells fine, it seems it hasn’t eliminated the smell and our dogs still urinate in specific areas. Will need to keep searching for an appropriate solution!

Hi Cassandra.

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. How big is the area of floorboards you are treating?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

In regards to the light, was it completely dark when you tried to use it? Example no lights on, TV or light sources from outside?
It's possible that the light could be faulty and in that case, we would be happy to send you out a free replacement.

To remove the urine smell, you do need urineFREE to come into contact with all the uric crystals in order to break them down. I understand that it's possible the light isn't working well for you and in turn will be hard to find the places the dogs are urinating sometimes.

If you can still smell urine after you have treated the particular areas you know the dogs have urinated and cleaned the area and let air dry, then there is still some uric crystals left over that need another treatment to remove.

I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down.

In the middle of the uric crystals are 'pheromones'. If an animal can smell a pheromone, then it can encourage them to keep going to the toilet in the same area. urineFREE will destroy and eat those crystals along with the pheromones, so as long as the product comes into contact with all the crystals, all the urine smell should be removed.

If you can no longer smell urine, I would suggest you have removed it all and the animal is returning to that particular spot due to it being a behavioural reason. In this case, urineFREE is not a repellant and will not stop an animal from returning there.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

Excellent product!

After a number of attempts with baking soda, vinegar, carpet cleaning spray etc and no luck, I used the spray to get rid of odour and marks and stop my cat urinating on our living room carpet.
Super easy to use and it worked wonders - she went back to her litter tray! Have recommended to my pet owning friends

Attacks the Smell

A must for owners of pets that have accidents in the house. It removes the smell & Im glad I found this product.

Really works!

I am onto my second order of urineFREE. It worked with some persistence on a rug that had many old piddles on from both my cats and my dog. I had no idea how bad it was until we moved. It brought the smell out on first try and then it got better with a few more tries and then just the urineFREE cleaner smell and now nothing.. Which is great..I love that rug.
I bought the 5litre container and the battery operated sprayer in my latest order and hit my synthetic grass with it..sooo easy. I wished I got the sprayer in my first order. Highly recommend and for as long as I have pets I will always have a bottle in the cupboard.
P.s I used a teeny little bit in my Robo Vacs mop cycle and the floors came out sheeny shiny.

Great stuff!

My puppy was weeing everywhere until I started using product. It eliminated the smell so she's not inclined to go there. I don't use it where I want her to go and she got the idea. Wouldn't be without it!

urineFREE 10 Litre (2 x 5 Litre) Container — Household & Pet

Urine free

Great product & leaves your carpet smelling great for days.

Outstanding product

We have a paved courtyard that always had a faint scent of dog urine. We used to leave our doors closed on hot days. But now the smell is gone! Because it's outside, it requires regular application but it's easy. So happy with the smell and overall result!

Works

I got confused about how to use the product so should have gotten a larger size of the Urine free! Urine free is very easy to use and effective, I was surprised that it managed to eliminate the odour from the turf. Backyard refresh has a good scent and also easy to use between urine free treatments. Urine free also works for in the house on cat accidents. These products are a must have if you have turf and pets.

Really gets rid of the smell

I have a sick & crippled old cat that doesn't always make the litter box. I tried this product for the first time as I just couldn't get rid of the cat urine smell on rugs & floor. It took several attempts which reduced the smell & then it disappeared. Going forward, every little accident will be dealt with by this product. Very happy.

Cat’s in garage

My tenants had kept 2 cats in the garage with concrete floors could not get the urine smell out no matter
what we used.
Found URINE FREE online had to give it 2 uses, but it worked well.
Garage smells a lot better now.😀

Love Urine Free

I have been using Urine Free for quite a while now and have never been disappointed. it has a lovely but not overpowering smell which gets rid of the Urine and leaves my outdoor area smelling fresh. I highly recommend this product.