Ordered this over 3 weeks ago and I have not received it. No response from Aus Post & no way to follow up via your team. I think my pup will be fully toilet trained by the time it arrives….
I am very sorry that you still have not received your parcel.
As i'm sure you are aware, Aus post have been having significant delays and unfortunately, some of our customers parcels are being caught up in this.
I have looked up tracking and can see that your parcel was due to arrive on the 15th Nov but had a scan saying 'delayed' on the 19th.
I have a number of enquiries lodged with Aus post already on behalf of customers so I would be happy to lodge one for you.
Once lodged, Aus post normally take 2-3 days to respond back to me so fingers crossed we hear good news soon.
If you still have any problems, please email me on firstname.lastname@example.org or click on the 'Contact us' link at the bottom of our website, and I can follow this up further for you.
Again sorry for the inconvenience.
I love your stuff, but as soon as I get an email from you, I have to quickly archive or delete it. Shared office space + urine in the subject line is a no-no. Other than that 6 stars if I could!
I have been fostering cats for many years. Obviously there were bound for little mishaps when the cats adjusting to new environment. In my dark coloured carperted rooms, it could be difficult to figure out where it happened. So the detector has been really handy & now I managed to eliminate any residual urine smell in the rooms by applying the enzyme detergent to the highlighted spots. But I think it also lights up other stains like vomit.
I have three indoor animals
Two cats and one 3/4 blind dog
They have accidents
I’ve always cleaned them up using other products or other company urine free products but nothings worked
This is amazing and the spray trigger is brilliant.
Can’t barely smell it anymore.
Some areas need a second go but that’s totally fine with me
3 bottles of product arrive. The 2 different spray bottles only have 1 trigger top between them and the 2L bottle has no spray attachment at all.
I am so sorry that there has been a mistake in your order in that only 1 trigger sprayer was sent when there very obviously should have been 2 for each of the 750ml bottles.
The urineFREE 2L though is a refill bottle so this particular bottle doesn't come with a sprayer as it is used to refill the smaller bottles. The 5L urineFREE is also a refill bottle.
Some customers like to purchase the battery sprayer with the 2L or the 5L as an add on which screws directly onto the bottle instead of you decanting into another bottle.
I will contact our packing company for them to send another trigger sprayer out to you today.
My apologies again and sorry for the inconvenience.
This product is amazing. Removed the scent deterring marking and eliminated all odour. Fantastic!
I have used Urine free products for years to keep our dog's portaloo and outside synthetic grass patches from smelling too much like dog wee. As we live cheek by jowl in the inner city it helps keep my neighbours happy. This product, plus generous occasional hosing, keeps the place sweet smelling.
I was recommended this product from a friend who has the same breed cat as me… That’s really the only reason I bought it and trusted it straight away… I am amazed at the results! My cat had an accident (I’m sure it was deliberate) on my lounge that was three weeks old. I used this and there is no smell, no mark, no stain, no issue… She hasn’t gone back there since. Absolutely floored by the results. Make sure you really soak the affected area and treat twice if you need to - but if you use enough the smell and problem will be totally gone. The couch is effectively brand new again! You’d never know!
Great product, will use again.
I bought this product for a friend who had a dog staying that decided to ‘mark’ her carpet. This product left a much larger, darker stain than the original offence! She had her carpet professionally steam cleaned, hoping that would lessen the stain but it is still there!
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area of carpet you are treating?
2. Do you know how old the stains are?
3. What breed of dog was it? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth to sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down aswell as the stain. Multiple treatments may be necessary to lift the stain completely from the carpet and unfortunately steam cleaning doesn't always remove the stains. It can actually sometimes make it harder as explained above. You do need to clean the area with water and a clean cloth after each urineFREE treatment to prevent build up.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
I haven't received this item yet! Please contact me!
I am so sorry that you have not received your parcel yet.
As I'm sure you are aware, Aus post have been having significant delays and unfortunately, some of our customers have been caught up in this having parcels arrive later than expected.
I have looked up your tracking details, and I can see the last scan was on the 22/10 which was supposed to be the delivery date.
I have lodged an enquiry for you so fingers crossed we hear some good news back soon.
Sorry again for the inconvenience.
I have recently purchased this product in the hope of moving two very determined cats away from my front and back door. Trapping my inside cats (females) inside. Every day there was urine marks. After three days of spraying each morning, there are no more spray marks, areas smell delightful and the two cats have both Changed their pathways. Very happy with this product. And it smells great.
urineFREE 750ml — Household & Pet
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions to try to troubleshoot with you what may have gone wrong.
With our responses to emails back and forth, I was not able to obtain unfortunately what the actual problem was and if the problem was with the urineFREE 750ml that you had bought or the urine detector light that you had also purchased.
As we do offer a money back guarantee if you are not satisfied, the money has already been refunded back into your account as you have asked and you have been notified of this also through our email chain.
Again we are sorry that you have not had a good experience with our product and the money should now already be back into your account.
I’ve bought the outdoor and indoor versions of UrineFree and they are fabulous. Recently took a very senior dog into our home that is not well toilet trained and these products have been a saviour for our carpets and furniture.
I initially purchased the wrong product being Backyard Fresh thinking it would reduce the Urine smell. It did not and I was thinking these products were not up to it. Urine Free made contact and set me straight on what product I should be using. I made the purchase and was very impressed. It worked well. I will now order more of the product
We have tried other products and our puppy has come back to the same place time after time regardless of how thoroughly we have cleaned.
One use of this magic spray and she has not returned to that spot! Absolutely positive that this is some kind of witchcraft magic potion! We are super impressed!
I have a new puppy and a pale rug in the lounge room. The dark stains literally disappear in front of my eyes as I spray the urineFREE on there. It does not bleach or damage the carpet, just magically gobbles up the stain. THIS PRODUCT IS AMAZING! It smells great too. Have used on older stains, on dark carpet, which I found using the UV torch, same result. (This is a rental, so who knows how old the stains were!) No more smells, my house feels so gorgeous and clean. I highly recommend this product.
I had a problem with my order. This was rectified Quickly after a phone call. The staff were very polite and helpful. It was a pleasure to deal with a company that is there to assist their customers in a quick and helpful manner.
This works scary good. All those areas where you were suspecting the cats had been … you can check. Plus places you didn’t know.
Brilliant product. No more smells from all the strays
This is such a handy gadget. It means you can use the big bottles without to much mess or fuss
I was skeptical at first but this product worked a treat. Have two cavoodles and a 50sqm of artificial turf. Wish it covered more ground - I only get two applications from one 5 liter bottle. Lasts about 6 weeks.
This is a must have if you're toilet training with a new pup!! After we use the indoor spray inside our little Kelpie has not had an accident inside since!! We also bought the backyard spray which helped get rid of the smell, what a god send!
4 Oct 2021, 20:56 GMT+10
Thanks for your email.
Even with out your discount or any special deals ,I am going to review them on my Facebook page.
Also I’m cat lover and Cat advice face book member, and I’m going share my experiences with everyone and people who has cat.
I have a chorionic illness, smoking is my biggest problem for my asthma.
But cat sprays and cat ruin have been my nightmare.
We use to live in apparent and we had 2 cat ,after I start setting cat for a neighbour, who stuck in overseas due pandemic (2 years now),spraying and peeing start,I had to hire carpet cleaner every 3 month.
After year we move to bigger house with big yard,and add 2 more kittens.
The neighbourhood I’m living now,is cat friendly street, every single house has cat and dog.
So you can imagine,30 block of house of cats coming and out ……
We have 3 bedrooms,one sunroom, living room .
And cat urinating,omg not just mine,and from visitors cats .
And getting carpet washed was not just an option any more.
I have spend money on so many products, even the calming products nothing ,I’m telling you nothing worked.
My family health,and cats behaves like crazy.
Until I bought this product,
Now I have one room clear from all Urine.
even they come in they cant find their old spot ,they walk out .
My bedroom,omg ,the time that I waisted on washing curtains.
It’s the 3 week I applied the product in my bedroom room, and I haven’t taken my curtains down for washing yet ,so that’s something.
Last night I started the using the product on shower room and ,out side the shower room Hall way carpet.
It’s the worst area of the house,I pulled the carpet,applied inside out.
Today I’m standing in hall way for the first time in a year, not screaming?who the …. Pissed again.
Ha!!! So that will explain how much the product worked for me.
If I can get this kind the relief ,why won’t I share that with others who are going through same problems with their cat.
U didn’t even have to ask,I’m going to share this product .
Anything that’s is helpful,I will share with others .
Thank so much for your time .
I will send yo y the link once I get chance to do it.
Sent from my iPhone
On 4 Oct 2021, at 11:05, urineFREE
Wonderful product. Works for pets and human accidents. I always try to have some in the cupboard.