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Reviews

Based on 818 reviews
89%
(727)
6%
(46)
2%
(20)
1%
(8)
2%
(17)
A
Battery Sprayer
Anonymous
Urine Free

Excellent Product

Effective but pricey

Really like the product; its the only thing I have used that has effectively removed the dog urine odour from our artificial turf. However to cover our small area of grass, we used an entire bottle of Urinefree which makes it expensive to use on an ongoing basis.

Fantastic product for concrete

This product is amazing. We had fake grass directly on concrete (no base) which was used by our dog as a toilet for 6 months. There urine had been soaking in and the concrete was constantly wet. The smell was overpowering. We finally changed over to a proper dog toilet but we needed to clean the concrete. We used urine free on the concrete and the smell is now gone. It has been 4 weeks and the concrete still smells lovely! i would 100% recommend this product.

Great product

Really pleased with the urine free for indoors and for outside on the artificial grass!

Best product

Best chemical ever our dogs pee on the pavers and they smell.. this stuff stops them peeing on the pavers and the area smells heaps better 20 out of 20

I can’t believe how well it works!

We had urine trapped under a deck, spraying urine free through the gaps between the decking removed the smell. I couldn’t believe how well it worked, I’d tried everything else I could think of with no luck before finding urine free.

Pleasant Smell

It definitely takes away that urine smell from our naughty boy cat and replaces it with a much more pleasant smell. I really love the smell.

Happy Customer

I am very pleased with the performance of Urine Free the results were better than I had expected! The battery powered hand pump/spray and u/v torch made the cleaning operation easy.
Follow the instructions carefully-- make sure you wet the spots completely, (do not use a fine spray) but more of a narrow stream, you will use more product but it will work!!

Really works!!

Was a bit skeptical as there are so many products on the market but have been thrilled with this purchase. Completely neutralises and removes the urine smell, and the actual smell of the product is lovely so happy to have it in the house! 100% recommend!!!

My cat was peeing under my dining table on the carpet. By the time I realised the carpet was a mess. I used another brand shampoo in my Vax shampooer the stains are yellow on my cream carpet. I will prob have to get new carpet but thought I'd give it a go first would this do the job.

Absolutely fantastic

Extremely happy with this product And it smells fantastic, fresh and clean.

Amazing

Wonderful stuff smells great and works a treat thanks

Best odour buster for urine!

My wife bought this product as I have incontinence and tend to get urine on the floor/bathmats. This spray is great at masking the smell entirely, which due to my condition is very potent. The only reason I gave 4 stars is that it can take a while to dry which isn’t great if you need to go frequently. But otherwise it’s a keeper in our house.

Top Quality

Stopped my dog from urinating inside. Would highly recommend

Extremely happy

Love the fresh smell and cleans my floors well.

We use urine free in our front yard with artificial turf and find it works very well. We use the hand spray bottle whenever we see Sebastian go no1 and monthly with the battery sprayer to cover the entire yard.
Great product and highly recommend.
David

Disappointed

I have badly stained my newly laid wool carpet. I do blame myself as I did not spot test a big enough area. The small spot test was great so I used this on the bigger areas and now have what looks like big dirty stains in 5 places around the room. I can only suggest users are very careful when using and ensure when they first receive the spray that they do only one spot at a time (most hidden area first), check as you go. Not multiple stains at once just in case.

Hi MJ.

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area of carpet?
2. How much product have you used? How much product do you have left?
3. What size/breed of animal do you have? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did you remove the residue completely?
5. How many times did you reapply?

With carpet, it can take several treatments and enough product to 'bleed' the urine back up to the surface for further removal.
While this is happening, it can make the stain darker to start with and the odour can become stronger. Further treatments are then need once the stain has been cleaned. The stain needs to be blotted and the remaining residue removed after each treatment with a clean cloth and water.
Once you have done that, you can reapply urineFREE again.

Again we are happy to help and we know our products work well when used by instruction.

Thanks
Rachel

The only product that works on urine smells.

I've used Urinefree in the past and loved it. Then my cat decided to spray in my child room and I thought, since I ran out of Urinefree I'll just buy a brand from the pet supply store. Wow, what a disappointment. I purchased and used the entire 500ml bottle over a week. Nowhere near as good in removing the ammonia smell. I ended up purchasing urinefree direct from them via website and no surprise, the smell is completely gone after 2 applications. I will always have some on hand just incase. Love this product.

Urine free

Purchased this product as it worked well after first try. Has a lovely fragrance. I now purchased the larger size.

I had high hopes for this product but unfortunately only masked the smell for a few days and then the odour returned as if no treatment applied. Perhaps my problem is too deep for this product but at this price point I expected better results.

Hi Kieran,

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.

You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

A bit bummed

Used product as specified, got rid of smell for about 3-4 days. I thought it acted longer. In short, gets rid of smell for a while. The torch that comes with the package doesn’t work either as specified, felt stupid using it and getting zero in return.

Hi Daniel.

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.

You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.

Also in regards to the light, was it dark when you tried to use it?
It's possible that the light could be faulty and in that case, we would be happy to send you out a free replacement.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

I love this

I have been using baking soda ane vinegar and my puppy used to do her job inside. Now I have used the urine free inside the house few times and I think my puppy cant smell it anymore. I’m glad I bought this product. Thanks

Urine Free works well

I have purchased Urine Free for my Synthetic Grass on a number of occasions and it has been a Godsend. It successfully neutralizers the urine odor and leaves the grass smelling clean and fresh. I would have no hesitation in continuing to purchase this product in the future.

Great Product Excellent Service

We have been using Urinefree for some years now as we have a small backyard with synthetic grass. When the weather is warm we find we need to use urinefree to eliminate the odour of our dogs urine. It’s easy to use and remedies the situation.