Reviews

Based on 1119 reviews
88%
(989)
5%
(52)
3%
(28)
1%
(14)
3%
(36)
Carpet smells so much better!

Our cat peed on our theatre carpet and I was so upset by the smell. This product not only has a beautiful fresh and gently smell, but it honestly got rid of the cat urine smell and now our room smells fresh again! Thank you!

Synthetic Grass

Only thing I find works. Having two dogs and small back yard it does the trick

Doesn’t work

Have sprayed it on stained timber and has made zero difference. Disappointed.

Hi Matt.
We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. How big is the area of timber you are treating?
2. Do you know how old the stains are?
3. How much product did you use and how many times did you treat?
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried, did you remove the residue completely with clean water and a clean cloth?
6. How long did you leave the urineFREE on the timber to break down the stain and the uric crystals?
7. What sort of urine is it? Cat, dog, human.

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet. If chemicals or detergents have been used before then these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth to sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

I recommend covering the stain with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down aswell as the stain.
As long as urineFREE is wet, it will continue to work to break down the crystals.
As soon as urineFREE dries, it deactivates.
Multiple treatments may be necessary to lift the stain completely from the timber but if the urine has been there a while, then wood burn may have happened. Black staining from long-term exposure is common. Using urineFREE will cause the stain to go grey. Repeated applications will cause the stain to become a lighter grey.
Once treatment is completed and all urine is removed, if the colour is unacceptable, sand back the floor to its original colour and reseal.

You do need to clean the area with water and a clean cloth after each urineFREE treatment to prevent build up. After cleaning, the timber needs to be left to air dry. If you can still smell urine once it's dry, you will need to treat again.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

urine free is the best thing i have ever useed

Works a treat!

Been using this on my balcony for the last few months and it doesn't disappoint!!!

I was pleasantly surprised as to how effective it has been. George (our beautiful Border Collie) has not noticed the difference - but we have 👍👍

Amazing product 😃

Oh wow this stuff is amazing. U guys have made a fabulous product that actually works. I have new carpet and a lot of cat urine and this stuff worked, sprayed spots twice and then it disappeared. No smell or residue. Thank you.

Fantastic Product

Bought this product online and thought it would be similar to the Pet Store variety. I was wrong, this product is so much better. The urine smell is destroyed quickly and has long lasting odour control of our Petloo grass and urine tray. Very happy with this product.

Urine free

This’s a fantastic product. Easily fixes puppy urine odour leaving everything fresh. Will purchase again.

Excellent product

Works very well, fast and effective. The smell is really nice too.

urineFREE 750ml — Urine Stain & Odour Remover

Sweet Smelling Garden

I have used Urine Free & Back yard fresh for some years now. I find them both great products, for the garden and garden furniture. I would recommend these products to everyone .

Synthetic Grass Premium Pack - Pet Odour Control Solution

Absolutely love these products. Have been using them for about 8 years now and it makes all the difference. With 2 dogs that use the backyard as a toile, the backyard always smells nice (even in summer). It is quick and easy to use and I would highly recommend it to anyone.

Don't leave it too long to try on your artificial turf ...

We have used UrineFree indoors for some years with our pets, but only thought to try it on the artificial turf we have laid in our (smallish) inner city courtyard when our new pup arrived. We had the turf down for about 3 months before we tried UrineFree on it. We were struggling with the smell when the summer months arrived and the sun hit the turf and turned the unseen urine deposits into an odour that was lethal. It took about 4-5 twice-weekly applications of UrineFree and Backyard Fresh to get things under control, but from there things are perfect. In summer, we now do a fortnightly freshen-up and all is well. So our advice is to use this promptly, and don't leave it too late like we did!

Not Quite a Miracle

I had hoped that Urine Free would solve all my problems but find that, although it removes stains and smells in soft furnishings and around doors, it doesn't prevent repeat offending, and there is one particular spot on carpet that remains problematic despite several applications., It seems that I will have to keep on using Urine Free indefinitely and I hesitate to do so because it is so expensive..

Hi Janette.

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. How big is the area of carpet you are treating?
2. Do you know how old the stains are?
3. Did you spray or pour the urineFREE onto the carpet? Was is saturated?How much product did you use and how many times did you treat?
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried, did you remove the residue completely with clean water and a clean cloth?
6. How long did you leave the urineFREE on the carpet to break down the stain and the uric crystals?
7. What sort of urine is it? Cat, dog, human.

The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet. If chemicals or detergents have been used before then these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth to sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.

I recommend covering the area in question with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down aswell as the stain.As long as urineFREE is wet, it will continue to work to break down the crystals. As soon as urineFREE dries, it deactivates. Multiple treatments may be necessary to lift the stain completely from the carpet. You do need to clean the area with water and a clean cloth after each urineFREE treatment to prevent build up. After cleaning, the carpet needs to be left to air dry. If you can still smell urine once it's dry, you will need to treat again. Pouring urineFREE onto the stain often works well as there are many layers for urineFREE to penetrate with carpet and urineFREE needs to come into contact with all the uric crystals to break them down and destroy them.

Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.

Thanks
Rachel

amazing stuff I have tried everything nothing worked its wonderful

amazing product works nothing else ever worked thank you

Great for getting rid of smells n stains but I have one question ... that my dog is continually weeing where Ive cleaned!! Any suggestions??

THIS REALLY WORKS !!

This was my last hope to save a severely stained, very expensive rug and I was pretty sceptical. But this stuff really works! I didn't even need to put in a lot of elbow grease either. Highly recommend this product.

It doesn’t work

It does not work

Hi Anush.

We are sorry to hear you had a negative experience with our product.

We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...

1. What were you using BackyardFRESH for and on what surface?

2. Had you used urineFREE previously?

3. How much BackyardFRESH did you use?

4. How big is the area you are treating?

5. How many animals do you have and how long have the urine deposits been there for?

UrineFREE is a bacteria and enzyme cleaning and stain removing solution that is designed to 'eat' and destroy any uric crystals that are left behind from urine. These are the culprits of the odour and the stain. This can be used indoors or outside on synthetic grass/real grass.

BackyardFRESH however is a long lasting deodoriser that will not 'clean' the affected area of urine but will provide relief from the smell and a more cost effective alternative when the urine doesn't need to be permanently removed.

We recommend that BackyardFRESH be used in conjunction with urineFREE, in between urineFREE treatments for affordable long term relief of urine odours.

Hope this helps.

Thanks
Rachel

Absolutely Amazing Product

Having purchased a cat from a rescue I soon learned he had an issue with the type of litter I was using and much to my horror he preferred the corner of a bedroom on the long pile carpet. After a successful change of litter type I was left with sorting out the urine stench in the bedroom.
After I phoned Urine Free I learned how to tackle the problem and hung up armed with explicit instructions and waited for my order to arrive.
I used the Urine detector to locate the urine and got to work. Let me tell you this rescue cat hadn’t held back, the detector lit up a considerable amount of urine. Over the next couple of weeks I applied the Urine free liberally, covered with plastic to keep wet, removed plastic and allowed to dry then wiped off residue with a very damp cloth and again allowed to dry. A recheck with the detector showed up any spots I had missed and if not satisfied with the smell I went through the process again. It took several applications until I was satisfied. I didn’t rush the process allowing time for the product to work then time for it to dry hence the time frame of a couple of weeks.
I’m so thrilled I now have a cat urine free bedroom, no urine smell and no stain.
Contrary to some other reviewers I found the detector worked really well and was invaluable. I also didn’t and don’t find the product smell over powering or offensive.
Thank you so much to Urine Free for a wonderful product and also for the time you took explaining the process.

First Time Purchaser - Satisfactory Guaranteed!

Im a person whom always sceptical of products claiming what it says. This product really delivers, without a doubt. Im impressed and will continue to purchase. Highly recommend both Urine Free and Fresh. My synthetic grass in my small courtyard doesnt have the dog urine odour, always smell fresh and clean. thank you, Im glad I found your site!

Love it

at first i thought it was a bit pricy but after using it and buying a second lot its well worth the money, i am perfume sensative but with this product i dont get any headache or issues at all highly recommend this to all.

No more residue smell

I have two fur baby's a 12mth and a 12 week puppy. I didn't have Urinefree with the first pup and mopping up the accidents on our carpet left them smelly. After doing online research, Urinefree was recommend, so decided to give it a go with the new puppy. Yes there are still accidents, but we mop the up with paper towel and spray the product straight on the wet patch - no more residue smell. The product has a slight fragrance but nothing really detectable after spraying it on the carpet.

Works every time

We are repeat purchasers. It's the only thing we have found that works well to eliminate the odour of our 2 dogs peeing on our artificial grass!

Best thing I’ve used !

Hands down the best product I’ve used ! And I have tried lots and wasted my time and money. Urine free not only works brilliantly it has thankfully saved my sanity ! Really important to read and follow the directions exactly and boom success !!